Customer Resources and Support


Our customer service team will process returns or replacements as accurately and quickly as we can to ensure a good experience.   Returned items should be returned in new, unused condition (and in original packaging, please) within 30 days of purchase date.  Carefully pack return merchandise and secure it with strong tape.  Please send via US Mail (include order number and email address).  Full refund includes item cost and original shipping.  Buyer pays for return shipping unless item is damaged or defective.

Our Mailing Address for Return Packages (should you need it):

Attn: RETURNS    
373 Enfield Falls Road
Ithaca, NY 14850-8758


At The NEW YORK FIRST Company we believe in the "old fashioned" idea that serving customers is the reason we are in business, and our energies are focused on customers rather than competitors. We strive for consistently positive, memorable service, to deliver more than expected. We honor our deadlines and guarantees, and we do what we say we're going to do. A family-owned business, NEW YORK FIRST has built a reputation based on exceptional customer service. We treat our customers as an extension of our family.


If you have any questions, concerns and/or feedback, you can reach us 24 hours a day, seven days a week, via  If you have a question about an order you have placed, please include the order number.  We’ll contact you back very quickly to get you the help you need.  If you prefer to reach an actual human being, call us at (607) 277-0152.  If we are unable to answer when you call, please leave a detailed message, and we'll call you back as soon as we can.  The more information you provide in your message, the more diligent we can be in providing an answer.

The NEW YORK FIRST Company is a privately held company.